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Privacy Policy

Kerbau Manufacturing (Pty) Ltd and Kerbau Mozambique

Last updated: [1/5/2025]

1. Who we are

Kerbau Manufacturing (Pty) Ltd, registered in South Africa, and Kerbau Mozambique (collectively “Kerbau”, “we”, “us”, “our”) manufacture, supply, and assemble security doors and related products.
We are committed to protecting your personal data under:

  • South Africa: Protection of Personal Information Act, 4 of 2013 (“POPIA”)

  • Mozambique: Lei n.º 3/2017 – Lei de Proteção de Dados Pessoais

2. What personal data we collect

Depending on your relationship with us (client, supplier, reseller, website visitor, etc.), we may collect:

  • Identification data (name, ID / passport number)

  • Contact details (email, phone number, physical address)

  • Business details (company name, VAT number, location)

  • Order and transaction history

  • Payment details (banking info, if you pay or receive payments)

  • Communication records (emails, calls, WhatsApp)

  • Website usage data (cookies, IP address)

We do not intentionally collect special categories of data (e.g., race, health, biometrics).

3. How we use your data

We process personal data to:

  • Process and deliver orders

  • Communicate with you about orders, products, or services

  • Provide support and after-sales service

  • Comply with tax, legal, and regulatory obligations

  • Improve our products, services, and website

  • Send marketing (only if you have consented or where law allows)

4. Legal basis for processing

In South Africa (POPIA) and Mozambique, our processing is based on:

  • Your consent

  • Contractual necessity (to provide goods or services)

  • Legal obligations (e.g., tax laws)

  • Legitimate interests (e.g., marketing to existing clients, fraud prevention)

5. Sharing your data

We may share your data with:

  • Employees and contractors (only those needing access)

  • Service providers (e.g., couriers, IT providers, accountants)

  • Business partners, agents, or resellers (where necessary to serve you)

  • Legal authorities (if required by law)

We do not sell your personal data to third parties.

6. International transfers

As we operate in both South Africa and Mozambique, your data may be transferred between these countries.
If we use service providers outside these countries (e.g., cloud services), we will ensure appropriate safeguards in line with POPIA and Mozambique’s data law.

7. Data security

We use reasonable technical and organisational measures to protect your data, including:

  • Access controls and passwords

  • Encrypted storage where appropriate

  • Regular backups

  • Staff awareness and training

8. Data retention

We keep personal data only as long as needed for:

  • The purpose it was collected

  • Legal, accounting, or tax requirements

After this, data is securely deleted or anonymised.

9. Your rights

Under POPIA and Mozambique’s data protection law, you have the right to:

  • Access your personal data

  • Correct or update it

  • Object to processing for certain purposes (e.g., direct marketing)

  • Withdraw consent (where processing is based on consent)

  • Request deletion or restriction of processing

  • Lodge a complaint with:

    • South Africa: Information Regulator (inforegulator.org.za)

    • Mozambique: Data Protection Authority (APDP)

To exercise your rights, contact us using the details below.

10. Cookies

Our website may use cookies to improve functionality and analyse traffic.
You can adjust your browser settings to refuse cookies, but some parts of the website may not function properly.

11. Changes to this policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

12. Contact us

For questions, requests, or complaints about this Privacy Policy:

Kerbau Manufacturing (Pty) Ltd (South Africa)
Email: info@kerbau.co.za | Tel: +27 [824413203]

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